We want you to be fully satisfied with your purchase. If you’re not completely happy, we’re here to help.
1. Return Period
You have 7 days from the date of delivery to request a return.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused, in its original condition, and in original packaging
- The product must not be damaged due to misuse
- Proof of purchase (order confirmation or receipt) is required
3. Prepaid Return Label
We provide a prepaid return label for eligible returns.
Once your return request is approved, you will receive instructions along with a prepaid shipping label to send the item back at no additional cost.
4. Refunds
Once we receive and inspect your returned item:
- Your refund will be processed within 5–7 business days
- The refund will be issued to your original payment method
- You will receive a confirmation once the refund is completed
5. Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used or damaged after delivery
- Personal care items (if opened or used)
- Any item not in its original condition
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue promptly by offering a replacement or full refund.
7. Contact Us
To initiate a return or for any questions, please contact our support team:
Email: Support@proecolyte.uk
Phone: +44 7848 162557