We’ve answered some of the most common questions to help you shop with confidence.
1. Are your products authentic and high quality?
Yes. All products at Proecolyte are carefully selected to ensure they meet high standards of quality and reliability. We only work with trusted suppliers to make sure you receive products that match the description and expectations.
2. How long does delivery take?
We offer fast and reliable delivery:
- Order processing time: 1 to 2 business days
- Delivery time: 3 to 5 business days
This means you can expect your order within 4 to 7 business days total after placing it.
3. Do you offer free shipping?
Yes, we provide FREE shipping on all orders, with no hidden charges at checkout.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to track your delivery in real time through our shipping partners.
5. What is your return policy?
We offer a 7-day return policy from the date of delivery. If you’re not satisfied, you can request a return. Once approved, we provide a prepaid return label for easy returns. Refunds are processed within 5–7 business days after inspection.
6. What shipping carriers do you use?
We use trusted delivery partners including:
- Royal Mail
- Evri
These carriers ensure safe and timely delivery of your orders.
7. How can I contact customer support?
You can reach our support team anytime:
Email: Support@proecolyte.uk
Phone: +44 7848 162557
We typically respond within 24–48 business hours.